Contact information

Contact Information

We are committed to providing excellent customer support and assistance.

If you have any questions regarding your order, shipping, returns, product information, or general inquiries, please contact us using the information below.

Business Information

OakWave
Operated by HORIZONEX RETAIL LTD

Registered Office Address:

71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Customer Support

Email: support@oakwave.shop

Phone: +44 7886 063607

Support Hours

Monday – Friday
9:00 AM – 6:00 PM (GMT)

We aim to respond to all customer inquiries within 24–48 business hours.

Order Support

For faster assistance regarding an existing order, please include:

Full Name
Order Number
Email Address Used for Purchase
Detailed Description of the Issue

Business Registration

Company Name: HORIZONEX RETAIL LTD

Registered Office:

71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom