Shipping policy

Shipping Policy

Thank you for shopping with OakWave.

Order Processing Time

All orders are processed within 24–72 business hours after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Estimated delivery time is 7–15 business days.

Delivery times may vary depending on destination country, customs clearance procedures, carrier operations, weather conditions, and peak holiday periods.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take a few business days to appear in the carrier's system.

International Shipping

OakWave ships to customers worldwide.

Customers are responsible for any customs duties, taxes, VAT charges, or import fees required by their country.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

OakWave is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with reliable shipping partners, delays may occasionally occur due to customs procedures, weather conditions, transportation issues, or other circumstances beyond our control.

If your shipment is significantly delayed, please contact our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product.

Contact Information

OakWave

HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@oakwave.shop
Phone: +44 7886 063607

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